Cultural Competency Training

Cultural competency consists of a set of behaviors, attitudes and policies that allow organizations and people to work effectively in cross-cultural situations. Building on our own eight decades of experience serving people of different cultures, the International Institute provides a broad range of training opportunities to equip medical professionals, educators, students, law enforcement personnel, caseworkers, and many others to work more effectively with people of diverse backgrounds.

The Global Education Department frequently teams with the Language Services Department to provide workshops that teach strategies and processes for improving communication and services to clients, customers, employees, students, and others who may not speak English proficiently or may not share your cultural understandings. Whether you need to alter your organizational procedures or train individual staff members, we can devise a program to meet your needs.

Contact our Education Coordinator, May Shogan, at (716) 883-1900, ext. 321, or mshogan@iibuff.org for more information or to arrange a solution that is right for your organization, business, or school.